Returns and Refunds Policy

Effective date: July 29, 2026

Thank you for shopping with BareDot. We want you to feel confident about your purchase. Please review this policy before placing an order.

30-Day Return Period

You may request a return within 30 days after your order is marked as delivered.

To qualify for a return, the product must be:

• Unused and unopened

• In its original packaging

• In the same condition in which it was received

• Accompanied by proof of purchase

To begin a return, submit a request through the contact form on our website. Please include your order number, the item you want to return, and the reason for the request.

Do not send a return without receiving return instructions from us first. Unauthorized returns may not be accepted or refunded.

Hygiene and Skincare Products

Because BareDot products are intended for personal skincare use, we cannot accept returns of products that have been opened, used, unsealed, or removed from their original protective packaging.

This restriction exists for customer health and hygiene reasons.

An opened product may still qualify for a refund or replacement when it arrives damaged, defective, contaminated, incorrect, or otherwise unusable through no fault of the customer.

Damaged, Defective, or Incorrect Orders

Inspect your order shortly after delivery.

When an item arrives damaged, defective, or different from what you ordered, submit a request through the contact form on our website within seven days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Clear photographs of the packaging and shipping label

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Do not discard the item or its packaging until we have reviewed your request.

Products That Cannot Be Returned

We do not accept returns for:

• Opened or used skincare products

• Products without their original packaging

• Items returned more than 30 days after delivery

• Gift cards

• Free promotional items

• Digital products

• Products damaged through misuse, improper storage, or failure to follow instructions

• Products marked as final sale

Your legal rights regarding defective or misrepresented goods are not limited by this section.

Return Shipping

Customers are responsible for return shipping costs for ordinary returns, including returns based on preference, accidental orders, or changes of mind.

BareDot will cover reasonable return or replacement costs when we confirm that an order was damaged, defective, or incorrect because of our error.

Original shipping charges are not refundable unless required by law or the return resulted from our error.

We recommend using a trackable shipping service. BareDot is not responsible for returns lost or damaged while being shipped back to us.

Refunds

After a return arrives, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately five to ten business days after approval for the refund to appear, depending on your bank or payment provider.

Shipping fees, expedited-delivery charges, return costs, and other non-product charges are not refundable unless required by law or the problem resulted from our error.

Refused and Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

When an order is returned because the address was incorrect, incomplete, undeliverable, or the package was refused, we may deduct the original shipping cost, return shipping cost, and any carrier fees from the refund.

We are not responsible for packages delivered to an address entered incorrectly during checkout.

Order Changes and Cancellations

Orders begin processing shortly after they are placed. Submit cancellation or address-change requests through the contact form on our website as quickly as possible.

We cannot guarantee that an order can be changed or canceled after submission. Once an order has entered fulfillment or has shipped, it will be handled under this Returns and Refunds Policy.

Late or Missing Refunds

When an approved refund does not appear within ten business days, first check with your bank or payment provider.

After doing so, submit a request through the contact form on our website with your order number and refund details.

Chargebacks

Please contact us through the website contact form before filing a payment dispute. We will make a reasonable effort to investigate and resolve legitimate order problems.

Filing a false, duplicate, or fraudulent chargeback may result in the submission of order, delivery, communication, and transaction records to the payment provider.

Policy Abuse

BareDot may reject a return or refund request when there is reasonable evidence of fraud, return abuse, altered evidence, repeated misuse of our policies, or an attempt to return a product that was not purchased from BareDot.

Contacting Us

Questions or requests regarding returns, replacements, or refunds must be submitted through the contact form on our website.